Star Trailer

Services And Support

Pre-sales Services

We will have an in-depth conversation first when you reach out to us, this allows you to clarify your goals and vision. We will then determine how we can best accommodate your needs and send you specs, drawings and quotation to get your feedback. After everything is confirmed, we will move on to the final production.

Follow-up

From the date of signing of the purchasing contract to the completion of the final product, we will follow-up on the progress at different stages:

Delivery

For the entire delivery process, we will arrange everything from ship booking customs clearance, etc. We have lots of experiences in transporting different kinds of semi-trailers, you can always rely on us in delivering your goods in the most cost-effective and timely manner.

After-sales Services

All products we made are held to the highest standard. Rarely do hear any complaint from our customer. But just in case you encounter any issues, you can always rely on our after-sales services. We will go to great lengths to ensure you are free from defects in material and workmanship.

 You will enjoy 5-year warranty on the mainframe and 1-year warranty on the OEM parts. Within the warranty period, if there is a defect in your purchased product, we will provide free technical support and spare parts support. Our engineers will also offer their professional advice to help you resolve all issues. After the warranty expires, you will still enjoy lifetime support.

Spare Parts Services

We will send free spare parts along with the trailers when we ship them. If you still need more, we can provide a list of spare parts for you to choose, you can purchase them when you need them.