Star Trailer

FAQ

What is the ordering procedure ?

We will have an in-depth conversation first when you reach out to us, this allows you to clarify your goals and vision. We will then determine how we can best accommodate your needs and send you specs, drawings and quotation to get your feedback. After everything is confirmed, we will move on to the final production.

Can you provide custom trailer ?

We can build custom semi-trailers to accommodate each client’s needs. Most of the factories in China can only offer standard or templated products, due to their limited resources and expertise. Our team consists of many renowned experts and engineers, we can help you develop the right products in the least amount of time.

What is your warranty ?

You will enjoy 5-year warranty on the mainframe and 1-year warranty on the OEM parts. Within the warranty period, if there is a defect in your purchased product, we will provide free technical support and spare parts support. After the warranty expires, you will still enjoy lifetime support.

How long is your production lead time ?

For our standard trailers, the production lead time is around 40 days. However, for the custom trailer, it could take longer time.

Which port do you ship your products from ?

We usually ship our products from Shanghai, Tianjin and Qingdao port.

What is your payment terms ?

We accept 30% deposit, 70% balance payment before shipment by T/T.